Contact Third-Party Sellers
Third-party sellers handle customer service for orders shipped directly from them, unless the order is eligible for Amazon Prime.
To contact a third-party seller, do one of the following:
Go to the product listing on Amazon.com and click the third-party seller's name. Click the Ask a question button.
Go to Your Orders, find your order in the list, and click Problem with order. Depending on your issue, we'll help you contact the seller if necessary.
Please give sellers 2 days to respond. In most cases, you'll receive a reply much sooner. Most orders placed with Sellers are covered by our A-to-z Guarantee. If you don't hear from the seller within 2 days, go to A-to-z Guarantee to see if you qualify.
If the seller's listing is eligible for Amazon Prime, Amazon Customer Service will handle any issues related to the order.
If the tracking number starts with "TBA", or your order is shipping with "AMZL_US", see About Deliveries from Amazon Logistics (AMZL_US).